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Executive Opportunity: Head of Quality, Care, Governance and Engagement - ​Southern Cross Care NSW/ACT

Head of Quality, Care, Governance and Engagement
​Southern Cross Care NSW/ACT


  • Drive clinical excellence, innovation, and resilience in healthcare systems;

  • Varied role working on the organisation, in the organisation, and with external partners;

  • Newly created role, reporting to the Chief Executive.

About Southern Cross Care

Southern Cross Care NSW/ACT (SCC Living) has been proudly serving the community for over fifty years. SCC Living offers a full spectrum of services to provide older people with options for how they choose to live their life, today and tomorrow. This may include enjoying a retirement community lifestyle, tapping into help at home, or selecting comfortable, supportive care in one of SCC Living’s Residential Aged Care Homes. SCC Living’s HEART values help create supportive environments conducive to our clients’ and residents’ physical, spiritual, emotional, intellectual and social well-bring. It also means we create warm and supportive workplaces where our committed staff can flourish and grow.

SCC Living’s “customer at the heart” philosophy means that happiness, fulfillment and wellbeing are our priority. Everything we do is tailored to enhance your quality of life and enable you to live life on your terms. SCC Living provides services ranging from the inner-city suburbs of Sydney and ACT to regional parts of NSW; and is deeply committed to demonstrating the highest standards of safety and quality across all of our services.

The Role

The new Head of Quality, Care, Governance and Engagement is a pivotal executive role that provides direction and leadership in developing and maintaining high standards of care and clinical governance across our three divisions of residential aged care, retirement living, and home care.

The role ensures the safety, effectiveness and quality of care by leading the development of care protocols and delivery guidelines, fostering a culture of clinical excellence, and driving innovation in care delivery. At the same time, there are significant, exciting opportunities to be explored with technology, data, and strategic external partnerships that will have a significant impact on our clients and residents wellbeing and satisfaction, as well as their families. These benefits include client and resident active participation and feedback collection, fostering greater community involvement, piloting technologies and ROI analyses, increased funding; and enhancing and expanding services that are sustainable and maximise resource utilisation.

This role will be supported by two Clinical Governance Managers, one in residential aged care, and one in home care; as well as a Manager of Engagement and Purposeful Living.

About You

SCC Living are seeking an executive with a health management background with experience in change, continuous improvement and impact measurement to build resilient healthcare systems that can withstand future challenges. The Head of Quality, Care, Governance and Engagement will contribute to industry discussions, advocate for reforms that impact the organisation, positioning SCC Living as a thought leader, leading care provider, and employer of choice.

How to Apply

To express interest or to obtain a full copy of the candidate briefing pack, please contact search@watermarksearch.com.au quoting Ref No A005618. We will reply to the email address used for your application.

For a confidential discussion, please call Jocelyn Santosa or Alison Myatt of Watermark Search International on 02 9233 1200.

Watermark Search International have been retained to partner with Southern Cross Care NSW & ACT and all applications will be directed to Watermark for assessment.

Closing date: 11:59PM AEST on 24 July 2024